Frequently Asked Questions

Contact us directly to request a quote or place an order. You can also buy Mobile Mark products from authorized distributors and resellers, and select products are available online through the Antenna Store.

Yes. You may Request a Quote by using the quote form OR calling directly with the products, quantities, configurations, and project requirements you are considering. Our antenna solutions experts can help with pricing, availability, and configuration questions before you place an order.

Yes. Many Mobile Mark products can be configured with different cable lengths, connectors, colors, and accessories. 

Contact us with your requirements so we can review the appropriate configuration for your project.

Contact us with your change or request as soon as possible. Before shipment, you may cancel or defer an order, but charges may apply for completed work, work in process, materials, tooling, engineering, and other costs already incurred. After shipment, orders are generally non-cancellable and non-returnable unless the goods are nonconforming.

Antenna Store orders can be canceled at no cost within 24 hours of purchase. Email info@mobilemark.com with the order number from your order confirmation email. After 24 hours, cancellation charges may apply for work already completed, as described in the Antenna Store Terms of Sale.

Contact us with your purchase order number, order number, and/or other available order information so the team can review the current status.

MobileMark.com is Mobile Mark’s primary corporate and product-information website, where customers can research products, specifications, applications, technical resources, and support options.

TheAntennaStore.com is Mobile Mark’s e-commerce site for selected antenna products and configurations available for online purchase.

Yes. Pricing is tiered by quantity, so your unit price decreases as your order quantity increases. If you expect to order regularly, ask about a blanket purchase order or share a forecast, and Mobile Mark can review whether you qualify for a better price tier.

Request a quote with your quantities to see the price breaks for your configuration.

Yes. Reach out to one of our antenna solutions experts about the specific antenna and configuration you want to evaluate and how you plan to use it, and we can arrange a test sample.

Because the part number describes the complete antenna, not just the model. After the model number, the remaining characters identify the cable type, connector, color, and cable length, so you know exactly what you are ordering.

Yes. Mobile Mark can ship directly to your customer or job site. Include the ship-to address when you place your order.

Most Mobile Mark antennas are built to order, with a standard production lead time of approximately three (3) weeks. Actual lead times may vary by product, configuration, quantity, and current production requirements or demand.

Contact us with the product and quantity you need for current availability. The Antenna Store also offers a limited selection of antennas and accessories from its Ready-to-Ship inventory, which typically ships within 2 to 3 business days.

Mobile Mark can provide an estimated delivery or shipment date based on current production and order requirements. Delivery estimates are provided in good faith but are not guaranteed dates.

You may request expedited processing when you place an order. Your account rep will check whether production can be moved up, but expedited orders depend on the current production schedule and can’t always be guaranteed.

Yes. Mobile Mark can ship orders in partial shipments, so you won’t have to wait for the full order. Each shipment may be invoiced separately. Please discuss the details with your account rep.

UPS Ground is the standard shipping method, and faster UPS service levels are available. Some larger products ship by ground freight. Customers can also choose to use their own carrier account by providing the required account details.

Yes. Customers can ship on their own UPS, FedEx, DHL or other carrier account by providing the carrier name and account number when placing the order.

For orders on TheAntennaStore.com, enter both in the Shipper Carrier Company and Shipping Account Number fields under Billing at checkout.

The buyer pays shipping costs. Orders ship Ex Works (EXW) from Mobile Mark’s facility, so shipping charges are either added to your invoice or billed directly to your own carrier account, unless otherwise agreed in writing.

Yes. Mobile Mark serves customers internationally. Buyers are responsible for applicable taxes, import or export duties, and other governmental charges unless an appropriate exemption or other written arrangement applies.

Contact us with your PO or order number for tracking details. If your shipment needs a commercial invoice for customs or receiving, please provide the required details when placing your order so we can prepare the invoice before shipping occurs.

Contact us before returning any product. Written authorization is required before goods are returned, and unauthorized returns may be refused.

Our team will provide the appropriate return instructions after reviewing the request.

Inspect your order promptly after receipt and notify us in writing of any issue. We require notice of nonconforming goods within 30 days of receipt. Once we receive your claim, we will review it and work with you to determine the appropriate remedy.

After shipment, orders are generally non-cancellable and non-returnable unless the goods are nonconforming. Please contact us before attempting any return.

Mobile Mark warrants its goods for three (3) years from the date of shipment against defects in materials and workmanship and for conformity with Mobile Mark specifications, subject to the limitations and exclusions in the Terms and Conditions.

Mobile Mark accepts Visa, Mastercard, American Express, and Discover.

Customers with an approved credit account can be invoiced on Net 30 terms.

Mobile Mark’s corporate Terms and Conditions state that invoices are issued upon shipment and are payable within 30 days of the invoice date. Credit approval and other account requirements may apply.

Complete Mobile Mark’s Credit Application and submit it for review. The application requires bank and trade references. Credit terms are subject to Mobile Mark’s approval.

Yes. You can pay for orders on TheAntennaStore.com at checkout by credit card or bill them to an existing open account in good standing. Open-account orders are invoiced under the established terms.

Submt a copy of your valid state tax exemption or resale certificate here. Mobile Mark checks the certificate against state records and confirms approval by email, typically within 48 hours. Once approved, sales tax will not apply to your orders.

Buyers without an approved exemption are responsible for applicable taxes, duties, and governmental charges.

Visit the Documents & Forms section of MobileMark.com for Mobile Mark’s Terms and Conditions, Credit Application, ISO certificates, and compliance statements.

Yes. Mobile Mark, Inc. (USA) and Mobile Mark Europe Ltd. (UK) each hold ISO 9001:2015 certification. Current certificates are available on the Documents & Forms page.

Documents & Forms includes statements for RoHS, REACH, California Proposition 65, Conflict Minerals, TSCA, EU POPs, PFAS, the EU Waste Framework Directive and Buy American, along with flame-resistance test reports for selected cable types. For documentation that is not listed, contact Mobile Mark.

Mobile Mark manufactures antennas in Itasca, Illinois, and Hednesford, Staffordshire, UK.

Mobile Mark can provide Buy American documentation for the specific antennas you’re purchasing, and a Buy American compliance statement is on the Documents & Forms page. For TAA or BABA requirements, send your account rep the part numbers and they can confirm compliance for each one.

For FirstNet, Mobile Mark can compare the antenna’s frequency range against the bands FirstNet uses, including Band 14, so you can confirm coverage before you buy. For Verizon Frontline, four Mobile Mark antenna series are Verizon Frontline Verified: MXG900, LTMWG900, LLPG08 and MXFG08.